Business Process Model Project

The goal of the Business Process Model (BPM) project is to develop standardized processes and workflows among the 13 community colleges within the Tennessee Board of Regents (TBR). These standardized processes and workflows should be designed to:

  • Improve operational efficiency for individual institutions and the collective unit
  • Establish a shared and sustainable operational platform for future training and development for designated processes and workflows
  • Align with the reporting and review standards set by the central office at the TBR.

The process changes should result in measurable improvements to service levels for the community college's constituents, including students, staff, external vendors, and other stakeholders involved in the enrollment process. The development of standardized processes and workflows should serve as a viable means for institutions to make future improvements in their operational efficiency.

The BPM project is directly driven by the goals established in the Complete College Tennessee Act of 2010 (CCTA). Within the legislative act, there is a directive to “establish a comprehensive state-wide community college system of coordinated programs and services to be known as the Tennessee Community College system”. This project addresses the requirement to establish a systemized framework of coordinated services among the thirteen community colleges. The Act provides additional for developing this system by including the goal of consolidating “services among institutions and standardization of processes between institutions”.

In addition to developing a project to comply with the requirements of the CCTA, there are additional goals and objectives for this project that center on:

  • Providing a common customer service experience for current and prospective students
  • Reducing the transaction points for students during the enrollment and registration process
  • Leveraging these improvements in efficiency to focus more resources on institutional retention and success strategies

While the project does not have a direct impact on advancing the completion agenda set by the Tennessee Board of Regents, the successful implementation of the BPM project serves as an important part of streamlining the channel from enrollment to completion by reducing transaction points for students in non-instructional processes.