Office of Information Technology

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TBR IT Help Desk implementation

  • Provide Help Desk functionality to all TBR constituents
  • Functionality to record tickets and track responses and deliverables
  • Creating a knowledge base of solutions
  • Developing a catalog of services offered
  • Providing a mechanism for constituents to track open tickets
  • Building a reporting mechanism for analyzing service delivery

Luminis Support Project

Bringing all TBR institutions to the Luminis Test environment integrated with Banner using a simplified template

Checking campus readiness for equipment acquisition, pre-requisite software installations and pre-requisite testing.

Luminis to Banner integration workshops (next scheduled for May 17 and May 18) scheduled until all participating sites are in Test

Test Luminis instances are live for all participating instutions

Bi-weekly Content Sharing Skype calls throughout summer beginning in June


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