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Office of Information Technology

TBR IT Help Desk implementation

  • Provide Help Desk functionality to all TBR constituents
  • Functionality to record tickets and track responses and deliverables
  • Creating a knowledge base of solutions
  • Developing a catalog of services offered
  • Providing a mechanism for constituents to track open tickets
  • Building a reporting mechanism for analyzing service delivery
Start Date: 
May, 2016
Completion Date: 
June, 2016
Project Status: 
Project Category: 
Project Notes: 

All TBR Central IT staff have access to FreshService

Developing workflows for support beginning

 

Project Owner: